Frequently Asked Quesions

A detailed support ticket helps us resolve your issue faster. Please include:

A clear, brief description of the problem

Device type and operating system

Any error messages, screenshots, or files

Steps you’ve already taken to fix the issue

Whether it’s affecting just you or others

Use cloud or network storage instead of saving only to your desktop

Back up data regularly to an external or secure location

Enable autosave and file versioning in supported apps

Be cautious with unknown links, downloads, or email attachments

Depending if you are using a work-provided device, email, and/or networks; We may collect:

Login activity

Device and browser type

Support Requirement history

This information is used strictly for troubleshooting, improving IT services, and securing user accounts. Refer to our [Privacy Policy] for full details.

We follow the best practices, including:

Encrypting sensitive data

Limiting access to authorized personnel

Regular system updates and patches

Secure backups and disaster recovery protocols

Email and Device Issues

Ensure you’re connected to the internet

Double-check your login credentials

Use your organization’s VPN if required

Try accessing through the webmail portal

If all else fails, contact IT support

Try the following:

Re-enter your credentials and make sure sync is enabled

Remove and re-add the account

Check for internet connectivity

Make sure your phone’s date/time settings are correct

Contact IT if you’re unsure how to set it up (we support iOS and Android)